Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Every effort will be made to ensure delivery on or before Christmas Day. Orders placed on or after 18 December 2019 may experience delays and /or delivery after Christmas.

 

Express Shipping: Orders made before 12pm will be dispatched the same day and may be delivered overnight. Deliveries can take up to 3 business days.

 

Standard Shipping: Orders will be delivered within 5 – 10 business days.

 

Rural Shipping: If your address is considered rural for Fastways Courier, your delivery times may vary.

Once you are ready to make a purchase, you will be asked to fill in a form with your basic details – at the bottom of this form you will also be asked if you would like to create an account. Simply tick the box and continue.

To change your shipping address for future orders, simply log in to your account and save your new address there.

If you have entered an incorrect shipping address for your latest order, please email us at: hey@giantbubblesau.com

You will receive an email from us with your order details and tracking link. Until you receive this email your order is still being processed.

We do not personally store or have access to your credit card details. All your information is securely encrypted using an internationally renowned payment system called Stripe.

 

Yes all GST is calculated into the display prices.

Right now we only ship to Australia.

We can ship to New Zealand. Please contact us if you would like to send a gift.

If you need to swap an item

Returns and Exchanges

We have a 30 days returns policy. Please see our Refund Policy for more information and eligibility.

Whoops…sorry about that. Please send us an email at: hey@giantbubblesau.com and we will rectify this for you.

It may have gotten damaged during transit. Please contact us immediately at:hey@giantbubblesau.com or call us on 0273701055 and we will happily sort it out for you.

We do our best to ensure safe and strong packaging. Our items always leave our premises in 100% perfect condition.   

The easiest way is to email us at: hey@giantbubblesau.com

If you have entered an incorrect shipping address for your latest order, please email us at: hey@giantbubblesau.com

Alternatively, you can change your shipping address for future orders by logging in to your account to amend.

As long as your items have not shipped yet, you can easily change or cancel your order by emailing us at: hey@giantbubblesau.com

If your items have already shipped, you will have to send us a request to change items. Our return/refund policy lasts for 30 days from day of purchase.

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